Google Ads Audit • Home Service Businesses

Google Ads Audit for Home Service Contractors, Built Around What Actually Books Jobs

We pull your account, run it through our internal audit process, and tell you exactly where your ad spend is working and where it is leaking.

Plumbers, electricians, HVAC companies, roofers, movers, and other home service contractors send us their Google Ads and Local Services Ads accounts every month as part of a wider digital marketing strategy. Most have never had a second set of eyes on their campaigns since the day those campaigns went live.

Request Your Google Ads Audit
No cost to requestNothing required afterwardWritten findings in two business days
$50-150
typical cost per lead across Local Services Ads, Google Ads search campaigns, and shared paid lead platforms
Under 40%
of inbound calls to small businesses reach a live person, the fastest way to lose Local Services Ads rank
30
conversions Google’s automated bidding needs in a rolling 30 day window before it can optimize reliably
60 Days
the window Google allows to dispute invalid clicks before that spend becomes permanently unrecoverable
The Problem

Why Google Ads Accounts Built for Home Service Businesses Waste Budget

A Google Ads account rarely fails because of one bad decision. It fails because small default settings, left unchecked for months, quietly compound. In paid advertising built for lead generation, those settings are the difference between a booked job and a wasted click. The same settings also affect other paid ads campaigns, because inaccurate targeting and weak conversion tracking reduce budget efficiency across every campaign type. Our audit finds them before they cost you another quarter of ad spend.

Google’s location targeting defaults to showing ads to people who searched about a place, not only people physically inside it. A contractor who never changes that setting from “presence or interest” to “presence only” pays for clicks from homeowners searching about a neighborhood they do not live in, sometimes states away.

Broad match keywords behave the same way. A search campaign built around “AC repair” without a negative keyword list will show ads for “how to fix AC myself” and “HVAC technician training” alongside genuine repair searches, because Google judges those searches related enough to trigger the ad. The click gets billed either way.

Quality Score compounds both problems. Google’s own ad auction documentation confirms that two contractors bidding the identical amount on the same keyword can pay very different prices per click, and the contractor with a lower quality score consistently pays more for the same position. Sending paid traffic to a general homepage instead of a service specific landing page is one of the most common reasons that score stays low.

Invalid clicks are credited, not refunded, and only within a set window.

Google’s own policy states advertisers do not receive cash refunds for invalid traffic. When Google’s systems independently confirm invalid activity after billing, it issues an account credit against future spend, and only for activity caught inside a 60 day investigation window. A low conversion rate on its own is not grounds for a credit.

Signs Your Account Needs an Audit
Patterns we see across plumbing, HVAC, electrical, and roofing accounts
✕  Cost per lead climbing with no clear cause
Nobody has checked the search terms report in months, so nobody knows which queries are driving the increase.
✕  Leads that turn into sales pitches or out of area requests
A sign that location targeting, negative keywords, or job type settings need tightening.
✕  Smart Bidding turned on before the account had data
Automated bidding needs roughly 30 conversions in 30 days to learn correctly. Turning it on earlier trains it on noise.
✕  Local Services Ads and Google Ads running with no coordination
Both channels competing for the same searches without a shared strategy behind them.
✓  What the audit tells you
Which of these apply to your account, in what order to fix them, and what each fix is likely worth.
The Tracking Gap

Most Contractors Cannot See Which Keyword Actually Booked the Job

Field service software like ServiceTitan, Jobber, and Housecall Pro was built to manage schedules and dispatch technicians, not to track marketing. That gap creates a blind spot that most contractors never know exists until an audit finds it.

These platforms typically deliver their booking forms through an embedded iframe. A browser treats an iframe as a separate document from the page around it, so a tracking script running on your website, including Google Tag Manager, cannot see form submissions that happen inside that iframe. The result is a contact form that works perfectly for scheduling and produces zero usable data for Google Ads.

Without that data, your account cannot capture the Google Click ID or campaign parameters tied to the visit, which means Google Ads has no way to connect a specific keyword to a booked job. Automated bidding then optimizes toward the only signal it can see, usually a form fill or a click, rather than a paying customer. Two leads that cost the same amount can represent completely different outcomes, and the bidding algorithm has no way to tell them apart.

Some contractors solve this with offline conversion tracking, sending job outcomes from the CRM back to Google Ads once a lead closes. Others need a simpler fix, such as moving the booking form out of the iframe or adding a lightweight tracking layer in front of it. Which approach fits depends on the specific CRM and how it is configured, which is exactly what the audit checks.

What We Check in Your Attribution Setup
Whether your booking form is embedded in an iframe and blocking tracking
Whether Google Click ID and campaign parameters are captured on form submission
Whether phone call conversions are tracked separately from web form conversions
Whether Smart Bidding is optimizing toward form fills or toward booked, paying jobs
What it would take to connect closed jobs in your CRM back to Google Ads
Audit Scope

What Your Google Ads Audit Actually Covers

We review the specific settings and signals that determine whether your Google PPC campaigns produce booked jobs or wasted clicks. We also compare campaign settings against Google’s published recommendations for targeting, bidding, and conversion measurement when those features are in use. Every audit is built around your actual account, not a generic template. A PPC audit for contractors should account for emergency searches, service area limits, and trade specific buying patterns because those factors influence campaign structure and conversion quality.

Campaign Structure and Match Type Review

We check whether campaigns are split by service and location, whether keyword match types match the actual search intent, and whether Performance Max is quietly competing against your own Search campaigns for the same clicks.

Search Term and Negative Keyword Audit

We pull the actual search terms triggering your ads and identify which ones should never have been billed, from DIY searches to competitor names to services you do not offer.

Conversion Tracking and Attribution Check

We verify what Google Ads is actually counting as a conversion, whether your CRM’s booking form is blocking tracking data, and whether closed jobs ever make it back to the platform.

Call Tracking and Lead Source Verification

We confirm whether phone calls generated by your ads are tracked separately from organic and Local Services Ads calls, and whether call duration is used to filter out short, low-value calls.

Quality Score and Landing Page Review

We check whether paid traffic lands on a service specific page or a general homepage, since that mismatch is one of the most common reasons cost per click stays high.

Local Services Ads and Performance Max Evaluation

If you run Local Services Ads, we review your responsiveness rate, review velocity, and job type settings against your Search campaigns to see whether the two channels are working together or against each other.

The Deliverable

What Your Written Findings Actually Look Like

You do not get a generic scorecard or a list of green checkmarks. You get a verdict, backed by the specific numbers pulled from your own account, ranked by how much each issue is costing you. Every paid search audit connects each recommendation to measurable account data, making it easier to separate confirmed problems from assumptions based on limited campaign history.

A verdict, stated up front

The first thing you read is our conclusion, not a table of contents. If the account needs a budget increase, we say that. If it needs a reallocation instead, we say that too, and we do not recommend spending more money on a problem that money cannot fix.

Findings ranked by severity, not by module

A campaign spending half your budget with zero conversions gets flagged before a minor ad copy tweak. Each finding is tied to the actual clicks, spend, and conversion numbers in your account rather than a generic best practice.

A period over period comparison

Spend, clicks, conversions, and cost per conversion compared against the prior period, so you can see whether a recent change made things better or worse, not just where the account stands today.

A rank versus budget breakdown

We check whether missed impression share comes from a limited budget or from a bid and relevance problem that more budget would not fix. Those two causes need opposite solutions, and confusing them wastes money either way.

An honest read on what the data does and does not prove

If a conversion value in your account is a placeholder rather than a real dollar figure, we say so and do not build a return on ad spend calculation on top of it. If a sample size is too thin to justify pausing a campaign, we say that too instead of recommending a cut we cannot back up.

A list of what we would not do

Alongside every recommendation, we list the moves that look tempting but are not supported by the data, such as pausing a campaign on two conversions or shifting budget based on one strong week.

Request Your Audit

Get Your Google Ads Audit, No Strings Attached

Fill out the form below and our Los Angeles team will respond with your findings within two business days. Tell us whether you run Google Ads, Local Services Ads, or both.

    Please prove you are human by selecting the star.

    Comparison

    Local Services Ads vs. Google Ads Search Campaigns

    The two channels are not interchangeable. Understanding how each one prices and controls a lead is the starting point for deciding where your budget should go, and it is one of the first things our audit sorts out.

    FactorLocal Services AdsGoogle Ads Search
    Pricing modelPay per contactPay per click
    Who sets the priceGoogle, based on trade and competitionYou, through keyword bids
    Typical cost per lead nationallyRoughly $50 to $55Often double that or more
    Keyword level controlNoneFull exact, phrase, and negative match control
    Landing page requirementBusiness profile onlyDedicated landing page recommended
    Background check requiredYes, business and staffNo
    Best fitNewer accounts building initial call volumeMature accounts that want keyword level control

    Most contractors we audit are best served running both channels together rather than choosing one over the other.

    Who We Audit

    Every Trade Searches Differently. Your Account Should Be Built That Way Too.

    We audit Google Ads accounts across every home service category. Each trade has its own seasonal patterns, ticket size, and search behavior, and the audit looks for the specific issues that show up in yours.

    Demand spikes hard with the weather. We check whether your budget and bids move with seasonal search volume or stay flat all year.

    Emergency drain and leak searches convert differently than scheduled repiping searches. We check whether both get separate ad groups.

    A panel upgrade and an EV charger install are different buyers. We check whether your campaigns treat them that way or lump them together.

    Storm damage surges create sudden demand and higher click costs. We check whether your account can react fast enough to capture it.

    Recurring maintenance contracts and one-time hardscaping jobs have completely different lifetime value. We check whether your bids reflect that.

    A wide service list needs individual ad groups, not one generic campaign. We check how many distinct jobs are competing for the same broad keyword.

    Installation searches carry a longer research cycle than repair searches. We check whether your landing pages match that difference in intent.

    Local moves and long distance moves are priced and searched differently. We check whether your campaigns separate the two or bid on them the same way.

    A termite search and a recurring quarterly plan are different sales. We check whether one-time urgency keywords are cannibalizing your plan focused budget.

    Brand specific searches like a washer or refrigerator model convert at a different rate than generic repair terms. We check whether your ad copy speaks to both.

    Oil change searches and diagnostic searches are not the same buyer. We check whether your account separates routine service from higher ticket repair work.

    Interior painting and exterior painting all attract different buyers with different timelines. We check whether your campaigns separate high-intent project types or force them through the same generic painting keywords.

    Lead Response

    Google Tracks Whether You Answer, and It Changes What You Pay

    Local Services Ads ranking is not fixed once you set up a profile. It draws directly from your Google Business Profile and continuously scores your listing on review score, review volume, proximity to the searcher, whether your listed hours match when someone searched, and how consistently you answer or return the leads it sends you.

    A contractor’s technicians are on job sites, driving between calls, or working under a sink when a lead comes in. Independent research monitoring call answer rates at small businesses across dozens of industries over a 30 day period found fewer than four in ten incoming calls were answered by a live person. The rest went to voicemail or received no response at all.

    That gap has a direct cost beyond the missed job. Google’s responsiveness signal factors into where your Local Services Ads listing shows up against competitors, so a pattern of missed calls does not just lose the individual lead. It suppresses future visibility, which means you keep paying for leads while ranking lower for the next round of them.

    Response speed also affects whether a caller who does leave a message ever becomes a customer. Research on sales lead response times has consistently found that reaching out within minutes of a lead coming in makes conversion dramatically more likely than waiting even a single hour, because the caller is usually contacting more than one contractor at the same time.

    What Google Weighs in Local Services Ads Rank
    Review score and review volume
    How recently new reviews have come in, not just the total count
    Proximity of your business to the person searching
    Whether your listed hours match the time someone searched
    How consistently you answer or respond to the leads Google sends

    Our audit reviews your response pattern alongside these signals to see whether a ranking drop traces back to responsiveness before we look anywhere else.

    Audit vs. Management

    An Audit Is a Diagnosis. It Is Not the Same as Running Your Account.

    A Google Ads audit answers one question, which is what is happening inside your account right now and why. What you do with that answer is a separate decision, and it is entirely yours.

    Fix It Yourself

    The audit provides a specific, prioritized list of what to change. If you or someone on your team manages the account, you take that list and make the changes directly inside Google Ads.

    Hand It to Your Current Agency

    If you already work with a marketing agency, the audit provides a concrete list to review with them and an outside benchmark for whether your account is being actively managed or left on autopilot.

    Talk to Us About Running It

    If you would rather hand the account off, the audit becomes the starting point for how our team would restructure and manage it going forward. There is no obligation to move forward either way.

    How It Works

    From Request to Written Findings in Two Business Days

    Nothing changes in your account during the audit. We look at what is already there and tell you what we find.

    1
    Request

    Tell us which platforms you run, Google Ads, Local Services Ads, or both, and how to reach you.

    2
    We Get Account Access

    We request view only access to your Google Ads and Local Services Ads accounts. No settings are changed.

    3
    We Run the Audit

    Our team reviews structure, search terms, tracking, Quality Score, budget allocation, and Local Services Ads signals.

    4
    You Get Written Findings

    Specific issues found in your account, ranked by priority, delivered within two business days.

    5
    You Decide What’s Next

    Fix it yourself, hand it to your current agency, or talk to us about taking it over. Nothing is required of you either way.

    Why Digital Media Group

    We Audit Google Ads Accounts for a Living, Not as a Side Service

    The team that reviews your account has spent years inside Google Ads and Local Services Ads dashboards built specifically for plumbers, electricians, roofers, and movers, tracing which keyword actually produced a booked job versus which one just produced a click. That focus goes back to 2011, when Digital Media Group started working with contractors exclusively instead of splitting attention across restaurants, law firms, and retail brands the way most general agencies do. Every audit is still performed in-house out of Los Angeles. The person who pulls your account data writes your findings. Nothing is handed off to an account manager reading from a script built for an unrelated industry.

    We do not run every account through the same generic checklist. A campaign built to sell water heater installs behaves differently than one built to fill apartment leases, because the keywords, the conversion actions, and the seasonal demand curve are not the same. Our internal audit process accounts for that difference instead of flattening every trade into one template. Most partners who bring us their account within the first year stay with us past it, and our current retention rate past that mark sits at 84 percent.

    No outsourcing. No long term contracts. Month to month, by choice.

    If our work stops earning your business, you are free to leave. That arrangement keeps us accountable to results rather than to a signed agreement.

    2011
    Working Exclusively With Trade Contractors
    84%
    Of Partners Stay Past Year One
    In-House
    Los Angeles Based Team, No Outsourcing
    0
    Long Term Contracts Required
    Frequently Asked Questions

    What Contractors Ask Before Requesting a Google Ads Audit

    What is a Google Ads audit?

    A Google Ads or PPC audit reviews an existing account to identify what is working, where budget is being wasted, and which specific changes are supported by campaign data. It is a diagnosis, not a rebuild. Our audit covers campaign structure, keyword match types, search terms, conversion tracking, Quality Score, and Local Services Ads coordination.

    What does a Google Ads audit include?

    Our audit covers campaign structure and keyword match types, a search term and negative keyword review, conversion tracking and attribution, call tracking and lead source verification, Quality Score and landing page relevance, and an evaluation of Local Services Ads and Performance Max if you run either one. You receive specific findings tied to your account, not a generic checklist.

    How is a Google Ads audit different from Google Ads management?

    An audit tells you what is happening in your account and what to fix. Management is the ongoing work of actually making those changes, adjusting bids, testing ad copy, and monitoring performance week to week. You can take an audit’s findings and apply them yourself, hand them to your current agency, or ask us to take over management.

    What are the signs my Google Ads account needs an audit?

    Rising cost per lead with no clear explanation, leads that turn out to be spam or outside your service area, nobody having checked the search terms report in months, Smart Bidding turned on before the account had enough conversion data, and Local Services Ads running with no coordination against your Search campaigns are the most common signs.

    Is the audit really free, and is there any obligation after?

    There is no cost to request the audit and no obligation to work with us afterward. You receive your written findings whether or not you decide to move forward with our team for ongoing management.

    How long does the audit take?

    Our Los Angeles team responds with your written findings within two business days of receiving view access to your account. Larger accounts running multiple campaign types may take slightly longer.

    Should I run Local Services Ads or Google Ads search campaigns?

    Local Services Ads charges per contact and requires no keyword management, which makes it a strong starting point for newer accounts. Google Ads search campaigns charge per click but offer full control over keywords, negative terms, and landing pages, which matters more as an account matures. Most contractors we audit are best served running both together rather than choosing one.

    What happens after I get my audit results?

    You decide what to do with the findings. Some contractors take the list and make the changes themselves. Some bring it to their current agency as a benchmark. Others ask us to take over management. There is no pressure to choose any particular path.

    Find Out What’s Actually Happening in Your Account

    Get a Written Google Ads Audit Built for Trade and Service Businesses

    No cost to request, no obligation after, and no changes made to your account without your say. Just a written breakdown of what is working and what is not.

    Request Your Google Ads Audit
    ✓ No account changes
    View only access
    ✓ Two business days
    To written findings
    ✓ In-house team
    No outsourcing, ever